Once your child has started at the centre, you may still have questions. Listed below are a list of frequently asked questions that may help. If your child is not yet enrolled at Remus Way Children’s Centre and you have question, refer to the FAQ’s below, otherwise please contact our coordinators, who will gladly assist you.
How will my child be settled into the service?
Parents are encouraged to work with staff in helping children settle into the centre during the early stages. This may include coming in for pre commencement visits, staying with the child for longer periods and shorter hours/days, increasing as your child gains more confidence.
If during this process your child becomes very upset and educators are unable to distract or settle him or her for a period of time, we will contact you to discuss a course of action.
What qualifications do the staff have?
Educators qualifications include the Diploma of Children's Services and the Certificate III in Children's Services.(as per the Education and Care Services national regulations 2012)
If my child is accepted at the centre, which room or group will they be?
Please see section "Children's Rooms" under the "Our Centre" tab for information.
What happens if my child becomes unwell?
If your child becomes unwell whilst attending at the centre, educators will ensure your child is kept as comfortable as possible whilst waiting collection by a parent or emergency contact person. To ensure the child remains comfortable, educator's will:
- Provide a quiet place for your child to rest.
- Aim to spend some 1:1 time with your child, perhaps reading a book, offering comfort, etc.
- Remove excessive clothing if they have an elevated temperature.
- Offer cold water to drink.
How can parents become involved?
Parents can be involved in many aspects of the Management of the centre and can contribute the amount of time they feel capable of. Involvement may include:
- Becoming a member of the Committee of Management.
- Being a member of the staffing sub committee. This committee is responsible for staff recruitment & development.
- Sharing a skill or talent with the staff and /or children
- Spending time in your child’s room helping out in the program
Am I welcome to visit at any time of the day?
Parents are always welcome keeping in mind children's routines and individual needs.
What are the sleeping arrangement for children?
Children’s individual needs for rest and sleep will be discussed with parents child’s commencement and update as necessary. We provide all linen and bedding facilities for the children, which are set up daily as required.
What are the arrangements for administering medication?
Medication can be administed while children are in care as per the Education and Care Services national regulations 2012.
How will any of my concerns about my child's care be addressed?
We encourage regular open communication between families and eduactors. We believe that while eduactors have the knowledge and skills, parents are the 'experts' of their children.
What do I do if my child is sick?
If on the day that your child is due to attend childcare, they are sick, it is best for your child, other children and centre staff for you to keep them at home. Please also contact the centre to let them know, such that the child can be marked as absent.
How will I know if other children at the centre are sick?
Reported cases of illnesses are noted on the illness board, which is located next to the front door. The notice will outline the room where the illness occurred, signs for you to observe for in your child and whether or not the child should be kept at home.
How can I provide feedback about my centre?
Remus Way Children’s Centre welcomes feedback from families to help us improve our services and ensure the best results for you and your child. Please contact one of the coordinators, if you have feedback you would like to provide.
What ages does the centre cater for?
We cater for children aged from six weeks old to school age.
What are the operating hours?
We are open Monday – Friday from 7.15 am to 6.15 pm, 49 weeks of the year. Note that we are not open on weekends or public holidays.
Do the children receive meals?
We provide the children with breakfast, a two course lunch, morning tea and afternoon tea. All the food is prepared on the premises by our cook.
Are nappies provided for babies and toddlers?
No – parents must bring nappies in for their child.
How do I enrol at the centre?
If you are interested in enrolling your child at the centre, one of our coordinators will invite you to take a tour of the facility first so you can see where your child will be cared for and to ensure you are comfortable with your decision. They will then provide you with an enrolment pack that contains everything you need to know about the centre and a quote for your daily fees.
How is the waiting list managed?
If your name is placed on the waiting list, you will be contacted when a position becomes available.
What happens if my scheduled day falls on a public holiday?
The centre is closed on public holidays. If your scheduled day falls on a public holiday, we still need to charge so as to cover staff costs. This is a sector-standard practice and early learning professionals are entitled to be paid on public holidays as in other industries.
Do I still need to pay for a scheduled day if my child is sick?
Yes, the centre needs to charge for sick days to cover operating costs. This is standard practice across the industry. The Child Care Benefit will cover up to 42 absence days a year with no documentation and unlimited sick days if you're able to provide a medical certificate or similar.
What happens when we go on holidays?
The Child Care Benefit covers up to 42 unspecified absence days a year, so unless you exceed this quota, you’ll be eligible for CCB on family holidays.
What government rebates and benefits are available to families?
There are two main subsidies offered by the Australian Government for which you may be eligible. These are the Child Care Rebate (CCR) and the Child Care Benefit (CCB). Speak to Centrelink to find out if you are eligible for either of these subsidies and to what amount.
What is the Child Care Benefit (CCB)?
The CCB is a payment provided by the Australian Government that covers 24-50 hours of childcare per week. Eligible parents or guardians must:
- Meet Australian residency requirements
- Be enrolled/enrolling in an approved early learning centre
- Meet child immunisation conditions
The amount of CCB you receive varies depending on your income, type of care, amount of care, number of children in care, and whether or not you pass the work, training and study test. This last test is about whether you (or your partner) use childcare due to a work or study commitment.
What is the Child Care Rebate (CCR)?
The CCR is an assistance program designed to help working families with the cost of childcare. The rebate covers 50 per cent of out-of-pocket expenses not covered by the CCB (up to $7,500 per year per child). It will help to bridge the gap between your total weekly fees and the amount CCB covers. You can choose to have the rebate paid directly to your child’s centre on a fortnightly basis, reducing your fortnightly fees. Or you can choose to have the rebate paid as a lump sum quarterly into your bank account. If you have a child in an approved centre, you are eligible for the CCB, and if have passed the work, training, and study test, you’ll be eligible for the Child Care Rebate.
What is 'play-based learning'?
Our programs are built around play-based learning. It allows young children to make sense of their world through exploration, developing and practising language and physical skills and experimenting with new ideas. Children build confidence, express themselves creatively, and develop their sense of self and identity. Besides individual exploration, they also learn co-operation and how to interact as part of a group.
What do I need to pack in my child's bag?
When you start at the centre, you will be provided with a list detailing exactly what you need to pack, depending on your centre's specific requirements and your child's age. Consider packing:
- A sunsafe hat which covers your child's face, neck and ears
- Change of clothes
- Comfort item (if required), such as a toy or blanket
- Dummy in a sealed, named container (if required)
- Expressed milk (if required)
- Water bottle
- Any medications – please give these to centre staff to manage directly.
Do I need to pack sunscreen?
No – the centre provide child-safe sunscreen as we are committed to being a sunsafe organisation. Please note that if your child has sensitive skin, feel free to pack your own preferred brand.
What support is available for children with additional needs?
The centre offers facilities and support for children with additional needs – from minor allergies to greater care needs such as physical or learning disabilities and behavioural issues. Please contact one of the coordinators to discuss how we can work together to manage your child's specific needs.